Josh Gutierrez
Owner
69 Reviews
Since 2002
With over 23 years of experience and loyalty to W A, Josh's commitment to excellence and customer service precedes him. As the owner, Josh's commitment to excellence goes beyond just meeting the needs of his customers and team — it extends to creating lasting relationships, building trust, and ensuring the highest quality in every service and leadership offered and taught daily.
“They diagnosed a lightning caused problem to the relays that was causing the AC and heat strips to run at the same time. And their service price was fair and reasonable.”
'- Garry k.
“Always prompt to respond to my request. courteous knowledgable, job well done.”
- Betty B.
“Once the problem was detected, Josh called, gave me info with options. I made the decision for a new unit since mine was 25 yrs old. Within a few days the parts were in & installation happened. Every guy I met & who worked on it was courteous, kept me informed and worked hard. They got here around 9AM and were done by 3PM. Thank you for your hard work aa well as getting this done in a timely fashion. Means a lot to me!”
- Debbie K.
“The best experience I ever had”
- Bill Fick ford F.
“Cody was a great tech kept me well informed on everything and Josh was very helpful picking out new unit very happy with everyone from first phone call to the end”
- Robert C.
“Serviced the air-conditioner (pre season check) and my mini-split operation. Both men were cordial and knowledgeable.”
- Allen C.
“Josh is always knowledgeable and courteous. He is helpful and explains the issues .”
- Siobhan D.
“I have had Josh servicing my AC for years. He is very professional and follows up on his commitments.”
- Dwayne B.
“Josh is great to work with. Very knowledgeable and makes you feel like you’re appreciated as a customer.”
- K W.
“Well considering that 8 days later I had to call and have someone come out and do the exact same work that was done on 6/14 AND PAY a premium for the work to be repeated and now I’ll have to pay even more to get the problem fixed I’m not real happy. Oh also I had water leaking through my ceiling from the drain that was unclogged 8 days ago. We’re at $600 and the original problem I called about has not been fixed (still getting a smoke/hot smell every now and then when AC comes on). The water draining needing service was identified during the initial service due to the all drainage going out the overflow drain. Current call was because neither drain was draining…. Ugh.”
- Michelle K.
“Josh came earlier than we were told and got right to work, found the problem and fixed it and we were back to cool. Thank you , Josh!”
- Sarah K.
“Being recently widowed, I felt Josh made sure that I was taken care of by not only explaining how we got the problem but also was very knowledgeable about correctly repairing the problem.”
- Teresa D.
“I have had Josh do air conditioning work for me for many years and he has always responded quickly with top quality results, and always pleasant to be around and thoroughly explains what he is doing. I always ask for Josh because he knows a/c and I can trust him to be honest and fair with me.”
- Sybil K.
“Josh did a great job. He figured out the problem with the AC and fixed it quickly. Working great now. WA very responsive in getting out here. Thank you.”
- Billie R.
“Very good analysis of fixing the old versus replacing the old”
- Anton D.
“Service is scheduled same day I called. Techs are knowledgable and professional . Will answer questions and keep you updated about the work being done. They also phone before arriving. We have been very pleased with WA Air conditioning and recommend them.”
- Gayla S.
“Mr. Gutierrez came in, checked it out, found the problem, solved it and left in less than hour. Competent, respectful, nice. He made sure everything was a-ok before left.”
- Karen S.
“Outstanding coil install with air box to use regular filters. Josh & Javier were courteous, proficient, and spent minimal time completing the job. Serviced & cleaned the main unit.”
- Allen C.
“Josh did a great job & professional install on my mini split air conditioner. He spent the time to custom cut the copper lines, evacuate the system and commission the unit.”
- Allen C.
“Quickly resolved my issue of a/c not cooling. Very friendly and professional”
- Sandra L.
“Josh came out on Sunday to check my system out orior to a service call. He went above and beyond. Very polite and thorough.”
- Patty S.
“WA has always done an outstanding job. Very knowledgeable, efficient, and thorough. This service met at that criteria.”
- Lynn S.
“Just moved – needed an honest evaluation on move in day”
- Richard K.
“They are amazing and super friendly. Been using them for a few years and Josh has always been super helpful and quick.”
- Jennifer V.
“The technician was very knowledgeable and courteous. We called to to a plugged drain pan line. He also checked our system and found a bad relay which saved us money finding it now rather than later. We are very pleased with the service provided.”
- Bobbie F.
“Josh did an excellent job troubleshooting the problem with our a/c. He discovered a problem in our breaker box. He was able to come up with a solution that would allow our a/c to continue working until we get an electrician fix the problem in our breaker box. Thank you Josh!”
- Mike C.
“Josh was very polite and got the job done fast”
- Deborah O.
“Best AC Company for honesty, reliability, integrity & knowledgeability! Been using this company for almost 12 years. You can totally count on satisfaction guaranteed on everything from A-Z. You will not find anyone that goes the extra mile and works above & beyond for customer satisfaction like WA does! The office personnel, installers, technicians & owners are always polite & willing to please their customers 100%! Thank you Craig for hiring the very best people to represent your outstanding successful company. I cannot brag enough for every person involved in our recent AC replacement. Craig, you should be so proud having these people representing you in such an outstanding way. Thank you Josh for always keeping us well maintained & for being my own personal technician! Scott did an amazing job overseeing & helping with the replacement. The 3 installers (Javier, Emilio & Austin) provided superb workmanship assuring everything was perfected very neatly. It’s pretty amazing watching these guys work hand in hand together. Their personalities & performance was unbelievable! WA Air Conditioning will always be my go to AC Company! It’s very rare to find such an honorable company. Thank you all for patiently taking the time to answer my questions & explaining things.”
- Donna S.
“Josh is knowledgeable and always discusses with us the problem and the possible solutions. He always researches problems and finds the correct solution.”
- Siobhan D.
“Phenomenal customer service from these gentleman. They went ABOVE and BEYOND in this cool Texas heat sitting up in our attic to fix the issue to get our unit working. We will never use another company, you won’t regret calling them!”
- Lauren P.
“Austin arrived and found out the fan blower in the outdoor unit was bad along with a contact. At first he thought that the part would have to be ordered and he called Josh. After discussing it and making sure it was the outdoor unit, Josh thought there was one in the shop. He found it and brought it by and Austin and Josh changed out the parts needed and now we are just waiting for the temperature to go down.
Both, Austin and Josh were very polite and explained things to where I could understand. My husband is disabled and it would have been hard on us to relocate temporarily. Austin had asked Josh about putting in a window unit if they didn’t have the part. I’m glad they didn’t have to do that but appreciate that Austin thought about it.
I even signed up for maintenance so I can be sure the unit is operating efficiently.
Thank you Austin and Josh for helping us.”
- Jacky D.
“AC condenser unit needed to be replaced since it was leaking Freon. While waiting for it to be shipped, Josh Gutierrez and Ronnie Holt came around several times to add Freon to the unit so my house would stay cool. Ronnie and Austin Caldwell did a great job installing the condenser in less time than predicted!! I was so happy it didn’t take 4 hours in this August heat we are experiencing!! Office personnel are very nice and friendly too and didn’t seem bothered every time I would call. Thank you all!!! “
- Rose V.
“Ronnie is a super friendly down to earth guy! All of WA’s guys are friendly and detailed! Never posted a review before, but after talking with Ronnie today I wanted too! Josh was very kind and right to the point. Ronnie and Josh worked together figure out exactly what was wrong! They worked fast and swiftly to repair the problem! Thanks guys!”
- Ethan D.
“I was amazed by how fast they were able to come to my place, determine the problem, and get my heat back on.”
- Eric G.
“Called and had a tech out the very next day.”
- Charles L.
“Josh quickly identified problem and resolved it.”
- Scott G.
“Great service company. Josh was very courteous and helpful and fixed our problem quickly.”
- Carmen D.
“There was a power surge that overloaded my ac, but didn’t know it at the time, as I was gone. Upon the first diagnosis it was thought to be a freon leak, but then Josh came back out & troubleshooted the power issue & brought my house down from 97F to a cool 75F. This service was still covered under the initial diagnosis so Thank you WA team!”
- Stacy S.
“I was extremely happy with the service, and I definitely recommend this company.”
- Michael P.
“From the first phone call for service to the final installation, all of these employees gave us excellent service. We have dealt with many contractors in the last 4 months and this company is by far the most professional, friendly, hardworking and customer-oriented in our experiences. Thanks so very much for everything.”
- Jerome and Judy B.
“Josh is great and glad to have him as my service person!”
- Dwayne B.
“On 4/24/22 Sunday afternoon our AC blower motor went out & my husband James called office & a technician was dispatched. Josh arrived promptly and inspected however didn’t have another blower motor available. Josh ordered blower motor & notified us that as soon as received he get it installed. Monday 4/25/22-Blower motor installed, and we are very satisfied customers. Thank you WA. We always appreciate Josh for his promptness, professionalism, and awesome customer service.”
- Sylvia T.
“I called WA in a hot panic! It was the middle of the summer, and my unit was shot! I was greeted with open arms, and my unit was replaced immediately. I’m now enjoying hot days with my new multi stage variable speed unit and my hot panic has turned into cooooool evenings!
WA Air has my business for life!!”
- Andrew G.
“A very thorough inspection. W A Air technician did a very good inspection. Top notch and the best AC company in the area.”
- Barbara B.
“Josh has been maintaining our AC and heating equipment for almost 10 years. We highly recommend WA Air Conditioning and Josh for all of your heating and cooling needs. This company and their employees are very knowledgeable, respectful, and trustworthy! They are the best in my opinion!”
- Donna S.
“Service was fast and efficient. Josh was professional, knowledgeable, and courteous. WA is our go-to for HVAC problems.”
- Louis L.
“Josh did a great job replacing our blower motor. He was fast, efficient, and friendly. Very easy to work with!”
- Kevin W.
“Josh was very efficient very courteous and he explain to me what part had went out in my air conditioner and he had the part on the truck so the air conditioner was fixed in a very short time. I appreciate WA Air conditioning service??? Always Recommend this company thank you very much Josh”
- Linda W.
“I called after hours and they had a tech right out. Diagnosed the problem and had me cooling down quickly. Staff has always been prompt, knowledgeable and reasonable.”
- Jo M.
“Got our AC back and going relatively quickly during the summer heat. Fast response from initial contact too.”
- Steven R.
“I have to say I was very pleased with the work Josh did on my a/c… Josh was very kind and knowledgeable. He was very professional and worked very hard. He is great !!! Thank you” Ricky & Barbara S
- Barbara S.
“Well after hours my a/c stopped working. Called WA and Josh came out at 9:30 pm to fix my a/c. It is now working fine & it’s already getting cool in here. Can’t thank WA and Josh enough!”
- Peggy C.
“Always, helpful and friendly. I highly trust and recommend his work.”
- JoAnn J.
“Josh Gutierrez, was very Quick in responding to my problem with my air conditioner. I informed him my insurance had OKed the service, He ordered parts quickly. He let me know when parts would be in. He called and set up Appointment Day and time to be at my home. He came and fixed my air-conditioning Systems in A timely and Professional manor was very courteous and cleaned up after yourself? I will Recommend WA air-conditioning and heating to everyone I know because this young man was very excellent???”
- Linda W.
“Prompt, efficient service. Both young men were very polite and knowledgeable.”
- Betty B.
“Josh was professional, efficient, friendly and thorough.”
- Carole G.
“Josh is always very friendly and knowledgeable. Always a pleasure to see him and have him at our facilities.”
- Kim -Patriot Erectors M.
“Top notch service and quality work. I highly recommend this company for HVAC service.”
- Chuck M.
“I am a first time W A Air Conditioning customer. Josh arrived the same day as called, quickly diagnosed our AC issue and repaired what needed attention. He is an excellent communicator and does not try to oversell beyond what’s required for the AC to be cooling again. I’m pleased with the service and gladly provide a 5 star review.”
- Ken B.