Josh Gutierrez
Josh Gutierrez
Service Manager
69 Reviews
Since: 2002
Years at WA Air Conditioning: 18 Years
Overall Experience: 18 Years
Josh brings 18 years of experience and loyalty to W A. His commitment to excellence and customer service precedes him. He is highly certified and has a degree in business management.
“Josh is knowledgeable and always discusses with us the problem and the possible solutions. He always researches problems and finds the correct solution.”
“Phenomenal customer service from these gentleman. They went ABOVE and BEYOND in this cool Texas heat sitting up in our attic to fix the issue to get our unit working. We will never use another company, you won’t regret calling them!”
“Austin arrived and found out the fan blower in the outdoor unit was bad along with a contact. At first he thought that the part would have to be ordered and he called Josh. After discussing it and making sure it was the outdoor unit, Josh thought there was one in the shop. He found it and brought it by and Austin and Josh changed out the parts needed and now we are just waiting for the temperature to go down.
Both, Austin and Josh were very polite and explained things to where I could understand. My husband is disabled and it would have been hard on us to relocate temporarily. Austin had asked Josh about putting in a window unit if they didn’t have the part. I’m glad they didn’t have to do that but appreciate that Austin thought about it.
I even signed up for maintenance so I can be sure the unit is operating efficiently.
Thank you Austin and Josh for helping us.”
“AC condenser unit needed to be replaced since it was leaking Freon. While waiting for it to be shipped, Josh Gutierrez and Ronnie Holt came around several times to add Freon to the unit so my house would stay cool. Ronnie and Austin Caldwell did a great job installing the condenser in less time than predicted!! I was so happy it didn’t take 4 hours in this August heat we are experiencing!! Office personnel are very nice and friendly too and didn’t seem bothered every time I would call. Thank you all!!!🤗🙏”
“Ronnie is a super friendly down to earth guy! All of WA’s guys are friendly and detailed! Never posted a review before, but after talking with Ronnie today I wanted too! Josh was very kind and right to the point. Ronnie and Josh worked together figure out exactly what was wrong! They worked fast and swiftly to repair the problem! Thanks guys!”
“I was amazed by how fast they were able to come to my place, determine the problem, and get my heat back on.”
“Called and had a tech out the very next day.”
“Josh quickly identified problem and resolved it.”